„Ability to tailor the product to the team needs."
AT
Agnieszka T.
Marketing specialist
- Source
- GetApp
- Company size
- 51-200 employees
- Industry
- IT
Rated 4.9/5 for implementations by 100+ HR teams
Your success
is our mission.
We work side by side with you so that tomHRM delivers long-term results and a real return on investment.
4.9/5Implementation rating
4.7/5Support rating
6 minAvg. first response time
92%Satisfaction score
99.95%Guaranteed uptime
Customer SuccessSupport at every
Support at every
stage of our cooperation
A proven onboarding process gets you productive fast and helps you use the full potential of the platform.
Guided onboardingFree
Free
and tailored implementation
A personalised rollout plan
Onboarding training sessions
Hands-on configuration support
Learning materials for employees
Data migration and go-live
4.9
Implementation rating from 100+ HR teams
Ongoing careWe grow tomHRM
We grow tomHRM
together with your organisation
A dedicated Customer Success Manager
Regular needs reviews
Additional training sessions
Quarterly Business Review
Webinars and knowledge transfer
Technical supportAn expert is always
An expert is always
within reach
Ticketing system
Email, chat, phone and video
Knowledge base and online guides
tomHRM AI Assistant
Proactive support
Trusted by HR teams
Tailored implementation
Four steps to productive HR.
Planning the rollout
We discuss your business goals, current processes and success metrics to design a rollout plan that fits.
Tailored configuration
Our experts help you set up your account hands-on and adapt the processes to how your business works.
Onboarding training
Comprehensive sessions for your team, plus ready-made materials for employees and administrators.
Go-live
We support you through the first weeks with the system so the rollout turns into real results.
Most implementations go live within 3–7 weeks.
Our team stays in touch with you throughout the whole process.
26daysAverage time to launch
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“We make sure our customers not only get started with tomHRM smoothly, but also keep developing the way they use the system as their organisation grows. We share know-how, recommend proven solutions and provide support built on the experience of our Customer Success team.”
Customer Support
Comprehensive technical support
Priority handling, monitoring and multichannel contact, so your HR processes never come to a halt.
Always-on support
We keep your business running with immediate help in critical situations and priority handling of tickets that affect key processes.
Multichannel support
You can reach us through:
- live chat,
- ticket form,
- video meetings,
- phone.
AI Assistant
- Full knowledge of the tomHRM app,
- Available 24/7,
- Help with administration and configuration,
- Open to the account owner, module admins and recruiters,
- Chat in 8 languages.
Proactive support
We reduce risk by spotting issues early. Automated health checks resolve them before they affect your work.
FAQ
Frequently asked questions
The questions we hear most often from HR teams deciding on tomHRM.
Most implementations take 3–7 weeks, depending on how complex your organisation is and how many modules you roll out. The average time to launch is 26 days.
Any questions?
Call us at +48 575 610 665 or send us a message.
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